I don’t have the right cable to connect my device
The cable we provide you is a headphone jack (or mini jack).
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The app isn’t working on my device
Oh no! We're here to help, but before reaching out, please ensure you try the following five things: 1. Check you have the latest version of the app: how to steps can be found here 2. Delete the app & re download it: this will ensure you have the ...
How do I connect my transmitter to another device?
You can plug any device which has an audio output into your transmitter! A phone, a tablet, a laptop, a microphone which has the right connection; email support@nowpressplay.co.uk if you’d like to buy a microphone which works with transmitter. The ...
How do I connect my transmitter to another device?
You can plug any device which has an audio output into your transmitter! A phone, a tablet, a laptop, a microphone which has the right connection; email support@nowpressplay.co.uk if you’d like to buy a microphone which works with transmitter. The ...
The headphones aren’t working
Ensure the volume is turned up Ensure the headphones are set to the correct channel Replace the batteries You can also watch our video from our KS2 Sparks programme here: If they still don’t work, email support@nowpressplay.co.uk Any other questions? ...
How do I check I'm on the latest version of the app?
We advise ensuring you have enabled automatic updates but, if in doubt, to check you have the latest version of the app. It should be version 1.2.0 (1) on Apple devices or version 1.2.0 (64) on Android/Chromebooks. For iOS (iPhone/iPad): Open the App ...