I want to report an issue with my equipment

The quickest way to report an issue with your equipment is to contact your School Manager for a link to our simple Equipment Form. This will automatically log a case.  We aim to service all requests within 48 hours. 

Please look after the equipment as much as possible.  Our replacement policy is such that if any of the equipment is lost or damaged due to misuse the school is obliged to pay for the replacement.  If the equipment is faulty and it is not due to misuse we shall replace it free of charge.

Any other questions?

Email support@nowpressplay.co.uk or call 0203 727 5592

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• I want to troubleshoot my equipment

  Heres our handy Equipment FAQs and below our some key troubleshooting tips: No audio? Check your Experience is playing Check the cable connections Check the device volume Ensure headphones are switched on, connected to correct channel, with volume up ...

• I want to print the Quick Start Guide to put in our box

  Here is the Quick Start Guide. We recommend laminating it and leaving it in the box. Any other questions? Email support@nowpressplay.co.uk or call 0203 727 5592

• How do I set up the equipment?

  Watch this video to see how to set up the equipment: <br> Any other questions? Email support@nowpressplay.co.uk or call 0203 727 5592

• How have other schools used the equipment in interesting ways?

  You can check out how the pupils at Birchwood Primary and Lanchester EP used the now>press>play equipment to write and record their own Year 6 Transition Experience. Any other questions? Email support@nowpressplay.co.uk or call 0203 727 5592

• How else can I use the equipment?

  Check out our Everyday Audio section for inspiration. Any other questions? Email support@nowpressplay.co.uk or call 0203 727 5592