I want to troubleshoot my equipment
Heres our handy Equipment FAQs and below our some key troubleshooting tips:
No audio?
- Check your Experience is playing
- Check the cable connections
- Check the device volume
- Ensure headphones are switched on, connected to correct channel, with volume up
- If the headphones are crackling or no light is showing then replace the batteries
- Try a different device and audio cable
- Check the transmitter is on ‘Hi’
No power?
- Check the transmitter has been charged
- Check the transmitter is plugged in correctly and switched on to ‘Hi’
Signal cuts out, interference or reduced range?
- Ensure there is no interference caused by other wireless equipment in the vicinity
- If using 2 or more transmitters simultaneously make sure each is on different channels (frequencies). You cannot use 2 transmitters on the same channel in the same place. They will cancel each other out, resulting in little or no signal.
- Make sure the transmitter is in range
Any other questions?