The app isn’t working on my device

The app isn’t working on my device

Oh no! We're here to help, but before reaching out, please ensure you try the following five things:

1. Check you have the latest version of the app: how to steps can be found here

2. Delete the app & re download it: this will ensure you have the latest version. If your IT team have to do this, in the meantime you can try to…

3. Quit the app: don’t just ‘minimise’ or move away from it, but fully close & re-open it (e.g. on an iPhone, you have to swipe up)

4. Log out and log back in: no directions needed for this one!

5. Check your connection: is the issue occurring on both your school Wi-Fi and 3G/4G? To test this, try tethering your device to a mobile phone and use the hotspot. Sometimes, school Wi-Fi can block our app with firewalls, or it may simply be running slowly.
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You or your IT will also need to check if the network firewall allows connections to the following sites.  Please whitelist these for SSL as well as content:
a) https://app-cms.nowpressplay.co.uk/ (needed for all app content and user login)

If none of this works, please email support@nowpressplay.co.uk or ring us on 020 3727 5592

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